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TERMS OF USE & PRIVACY POLICY

Terms of Service

Packing & Freight charges are NOT included in the quote unless otherwise stated. Time for production will vary specially on custom projects. Production starts after deposit is received. Balance required prior to ship the material.
Prices are FOB Laredo, TX 78041. Preview samples will be charged upon request. Samples are meant to be a representation of the pattern and colors you have chosen. Colors of stone are subject to change without notice. We cannot guarantee exact color matches to a sample. All pricing is based upon current market conditions and is subject to change. Galeria Marble will honor the price for 30 days. After 30 days pricing may change without notice.

Please confirm quantities and pricing before ordering. No returns will be allowed on custom orders. If material qualifies for return, there will be a 25% restocking fee and customer must pay freight back.

 

Privacy Policy

Marble Mosaics operates the website galeriamarblemosaics.com, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Website Name website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

 

Return Policy

All purchases (except customs job) from our website are eligible for a refund within fourteen (14) days from the date of receipt.

If you are experiencing quality issues, please contact our customer service at the very first time and we will be back to you within 24 hours.

We may require your order number, PO. info.and some detail photos to proof & confirm the quality issue before we come to a solution.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Any returns must be discussed and authorized by our customer service in advance. We will back to you with the very detail of return instruction and return address info. after our customer’s service authorized your return application.

We required traceable shipping service if you return your order and *all return shipping costs will be paid by the customer without compensated*

 

Refund Policy

No refunds will be applicable for any customs job, mosaics, tiles.

After your return request had been confirmed and authorized, we need you to ship out the package with 24 hours and send us the tracking number of the package.

Once we receive your return package & product, we will email you in the first time, we will notify you and informed you the approval or rejection of your refund detail.